Non-Defective Products Return Policy
Refunds for Non-Defective Products (available to LuxMobilegroup.com purchasers only)
In the event you are dissatisfied with your purchase, you will be able to exchange it for a different item or store credit within 14 days of the ship date. If the exchanged item is more than the original item, you must pay the difference of the two items. Your new product will be shipped at no charge to you. To receive an RMA, please fill out the form below.
You will be provided with detailed instructions upon receipt of your request of how to return the product to us.
The customer is responsible for all return shipping charges, including duty and tax, if applicable. We cannot accept C.O.D. shipments. For your protection, we suggest all returns be sent back to us through a traceable carrier. Most major carriers offer tracking information; however, domestic and international parcel packages are typically not traceable. LuxMobile is not liable for products that are damaged or lost in transit to LuxMobile. LuxMobile will not provide an exchange for a non-defective product that is received by LuxMobile more than fourteen (14) days after the date of original purchase. LuxMobile also does not provide an exchange for returned products that are damaged due to misuse, lack of care, mishandling, accident, abuse or other abnormal use.
This non-defective product refund policy applies to the direct end user purchaser. It does not apply to dealers, distributors or any other third parties in a distribution chain who purchase product for resale or cover products purchased through online auction websites or channels other than LuxMobile's website. Refunds for Defective Products Please refer to the terms and conditions of the limited warranty provided with the LuxMobile product you purchased. You may also review information about LuxMobile's Limited Warranty.
WarrantyLUXMOBILE PRODUCTS LIMITED WARRANTY
WHO IS COVERED? This limited warranty is non-transferable and covers only the original end purchaser. An original or copy of a sales receipt from the original sales retailer is required for warranty service. This limited warranty does not cover products purchased through online auction websites. Online sales auction confirmations are NOT accepted for warranty verification.
WHAT IS COVERED? LuxMobile Products ("LuxMobile") warrants that this product (the "Product") will be free from defects in workmanship and materials under normal use for a period of one year from the original purchase date ("Limited Warranty Period").
WHAT IS NOT COVERED? - Normal wear and tear of Product use - Misuse, lack of care, mishandling, accident, abuse or other abnormal use - Use of the Product other than for its intended purpose - Damage caused by improper or unauthorized repair or maintenance - Product that has been modified or altered - Any product that is not manufactured by LuxMobile (including, without limitation, any non-LuxMobile product that is used in connection with the Product)HOW TO MAKE A WARRANTY CLAIM
Warranty claims must be made directly to LuxMobile.
Once LuxMobile receives your returned Product, LuxMobile will evaluate your claim (typically within 7-10 business days) to determine whether the returned Product does not conform to this limited warranty. If LuxMobile determines that there is no trouble found with your returned Product or the returned Product is not eligible for warranty service, LuxMobile will ship the Product back to you, at LuxMobile's expense. If LuxMobile determines that there is a warranted defect in the Product, LuxMobile will, at its option, remedy the defect as set forth below in this limited warranty. LuxMobile is not liable for Products that are damaged or lost in transit to LuxMobile. We recommend that you ship your returned products to LuxMobile via a trackable shipment method. You are responsible for customs fees, including, but not limited to, taxes, duties and brokerage.
SOLE AND EXCLUSIVE REMEDY Your sole and exclusive remedy for a breach of this limited warranty, and LuxMobile's sole and entire liability is, at LuxMobile's option, to repair or replace the defective Product or refund the purchase price of the defective Product within 30 days. Repair or replacement (including parts and labor and shipping costs) shall be made at LuxMobile's expense. LuxMobile reserves the right to send you a replacement product that is the same or of a similar style or a substitute equivalent that may not be of like kind (depending on availability). Replacement products will be furnished only on an exchange basis. Replacement products are warranted as above for the remainder of the original applicable Product warranty period.
WARRANTY DISCLAIMERS EXCEPT AS EXPRESSLY SET FORTH ABOVE IN THIS LIMITED WARRANTY, LUXMOBILE MAKES NO OTHER EXPRESS OR IMPLIED WARRANTIES TO THE EXTENT PERMITTED BY LAW AND SPECIFICALLY DISCLAIMS AND EXCLUDES ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT OF THIRD PARTY RIGHTS, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF SUCH DISCLAIMER OF ANY IMPLIED WARRANTY IS NOT PERMITTED BY LAW, THE DURATION OF ANY SUCH IMPLIED WARRANTIES IS LIMITED TO THE DURATIONS SET FORTH IN THIS LIMITED WARRANTY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
LIMITATION OF LIABILITY IN NO EVENT SHALL LUXMOBILE OR ITS SUPPLIERS SHALL BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF THE USE OF THE PRODUCT, INCLUDING, WITHOUT LIMITATION, PROPERTY DAMAGE, LOSS OF VALUE OF THE PRODUCT OR ANY THIRD PARTY PRODUCTS THAT ARE USED IN OR WITH THE PRODUCT, OR LOSS OF USE OF THE PRODUCT OR ANY THIRD PARTY PRODUCTS THAT ARE USED IN OR WITH THE PRODUCT, EVEN IF LUXMOBILE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. LUXMOBILE HAS NO LIABILITY FOR ANY DAMAGE OR DESTRUCTION TO CONSUMER ELECTRONICS DEVICES OR OTHER PERSONAL PROPERTY THAT ARE IN THE PRODUCTS, INCLUDING, WITHOUT LIMITATION, LAPTOPS, CELL PHONES, MP3 PLAYERS, DVD PLAYERS OR HANDHELD DEVICES, OR ANY LOSS OF DATA CONTAINED IN THE FOREGOING DEVICES. NOTWITHSTANDING ANY DAMAGES THAT YOU MIGHT INCUR FOR ANY REASON WHATSOEVER (INCLUDING, WITHOUT LIMITATION, ALL DAMAGES REFERENCED HEREIN AND ALL DIRECT OR GENERAL DAMAGES IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE), THE ENTIRE LIABILITY OF LUXMOBILE AND ANY OF ITS SUPPLIERS SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE PRODUCT. SOME STATES AND/OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
Items being shipped outside the USA will be subject to import duties, taxes, and tariffs as imposed by the country the product is being imported to. The customer (the person importing the product) is responsible to pay the import duties and taxes incurred by customs when the product reaches the country of destination. LuxMobileGroup is not responsible for any duties, taxes, or tariffs incurred by the importation of products into countries other than the USA. The customer is responsible to pay all duties, taxes, and tariffs as billed by the courier and imposed by the customs and import department of their respective country. If you have any questions about our International Shipping Policy, please contact customersupport@LuxMobileGroup.com. Once again, LuxMobileGroup is not responsible to pay the import duties, taxes, or tariffs imposed when ordering or importing products into countries other than the USA. LuxMobileGroup is required by law to declare full value (purchase price) of the product on any waybills or customs documentation. We can not declare a lower value on your package than the purchase price that you paid. Thank you for your understanding.